How to Request a Replacement Key

If your key doesn’t activate, we replace it — free, usually within hours.

1. 1Re-check the key: 0 vs O, 1 vs I — 25 characters, often in 5 groups.
2. 2Confirm the edition matches (Pro vs Home, Windows vs Office).
3. 3Try the steps in our error guide.

1. 1Go to contact support.
2. 2Include your order number and the error message.
3. 3We verify the key, mark it, and send a fresh one.

Replacement keys carry the same warranty and delivery speed as the original.