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Troubleshooting & Technical Support

Reinstall Windows Without Losing Files

Reset your Windows PC or do a repair install while keeping documents, photos and apps.

Last updated · January 2026

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Tutorial progress · 0 of 7 steps

Tick steps as you complete them — progress is saved on this device.

Windows acting up? You can reinstall without a factory reset and without losing your personal files.

01Option 1 — Reset this PC (keep files)

02Option 2 — In-place repair install

03Before you start

  • Back up to OneDrive or an external drive anyway.
  • Note your product key or sign in with your Microsoft account first.
  • Keep the PC plugged in throughout.

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