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Billing & Orders
Orders, invoices, payments, refunds and replacement keys.
6 articles
Where Is My Order Email?
Your key is delivered by email instantly after payment — find it in your inbox, spam folder or account history.
Updated January 2026Read guide
Understanding Your PCKEY.NET Invoice
Every part of your order confirmation and invoice explained — from item lines to VAT and payment status.
Updated January 2026Read guide
Payment Methods and Processing Times
Which payment methods PCKEY.NET accepts, how long processing takes, and when your key is released.
Updated January 2026Read guide
Refunds and the Money-Back Guarantee
How PCKEY.NET’s refund and warranty policy works for digital licenses — including replacement-first support.
Updated January 2026Read guide
How to Request a Replacement Key
Key not activating or arrived with an error? Get a free replacement with these simple steps.
Updated January 2026Read guide
Volume Licensing and Business Quotes
Buying for a team or company? How business quotes, volume pricing and invoicing work at PCKEY.NET.
Updated January 2026Read guide